1. Introduction

This Privacy Policy outlines how Dillinger Insurance LLC (“we,” “our,” or “us”) collects, uses, and protects personal information in connection with our use of GoHighLevel's A2P messaging services, including SMS, MMS, and voice communications sent to customers through our CRM platform.

We are committed to maintaining your privacy and ensuring that your data is handled securely and in compliance with applicable privacy laws including the TCPA, CAN-SPAM Act, and CTIA messaging guidelines.

2. Information We Collect

a. Personal Information

Name
 

Phone number
 

Email address
 

Contact preferences
 

Communication history (SMS, voice, or email interactions)
 

b. Usage Data

Message delivery status
 

Timestamp and content of communications
 

IP address and device type when engaging with links
 

3. How We Use the Information

We use your personal data solely for legitimate business purposes, including:

Sending appointment reminders, service updates, and promotional offers
 

Responding to inquiries and customer support requests
 

Enhancing user experience and communication effectiveness
 

Complying with legal and regulatory obligations
 

We do not sell, lease, or share your information with third parties for marketing purposes without your explicit consent.

4. Consent and Opt-In Requirements

In compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, all recipients of A2P messages must provide express written consent before receiving any automated or promotional messages.

Users may opt-in by:

Checking a consent box on a form
 

Submitting a mobile number through our site with a clear explanation of what they’re opting into

5. Opt-Out and Message Control

Recipients may opt out of our messaging services at any time by replying:

STOP – to unsubscribe from messages
 

HELP – to get customer support info
 

We honor opt-out requests promptly and maintain an internal do-not-contact list to prevent further contact

6. Data Retention and Protection

We retain communication data only as long as necessary to fulfill its intended purpose, comply with legal obligations, or resolve disputes. Data is stored securely via GoHighLevel's encrypted infrastructure, and we implement appropriate technical and organizational safeguards.

7. Third-Party Services

Our A2P messaging is powered by GoHighLevel, which may use third-party aggregators like Twilio or Bandwidth to deliver messages. These vendors maintain their own privacy and security practices aligned with regulatory compliance.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
 

Request corrections or deletions of your data
 

Withdraw consent at any time

Cookies & Tracking Technologies

Temmen Insurance uses cookies and similar tracking technologies to improve website functionality, analyze website traffic, and enhance user experience.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites remember user preferences, improve performance, and provide analytics insights.

How We Use Cookies

We may use cookies and tracking technologies for the following purposes:

Essential Cookies:
Required for basic website functionality, security, and navigation.

Performance & Analytics Cookies:
Help us understand how visitors interact with our website, such as pages visited and time spent on the site, so we can improve performance and usability.

Functionality Cookies:
Remember user preferences and settings to enhance your experience.

Advertising & Marketing Cookies (if applicable):
Used to measure the effectiveness of advertising campaigns and deliver relevant content. These cookies do not collect sensitive personal information.

Third-Party Tracking

We may allow trusted third-party service providers (such as analytics or advertising partners) to place cookies or use tracking technologies on our website to help us analyze usage and improve services. These third parties are governed by their own privacy policies.

Your Cookie Choices

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or user experience.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature. At this time, our website does not respond to DNT signals, as there is no industry-wide standard for compliance.

Mobile Information Sharing

We respect your privacy and are committed to protecting your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with trusted service providers as necessary to deliver SMS communications and related services, such as messaging platforms or telecommunications carriers. All such providers are required to protect your information and use it solely for the purpose of providing services on our behalf.

Text messaging originator opt-in data and consent information will not be shared with any third parties, except as required by law.
 

To exercise these rights, contact us at: Dillingerinsurance@gmail.com

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Any material updates will be communicated through our website or via direct message..